Refund & Exchange Policy
All product sales are final and non-refundable. We do not offer cash, credit card, or store credit refunds on any merchandise.
15-Day Exchange Policy (Technical Issues Only)
We offer a strict 15-day exchange policy from the date of purchase. To be eligible for an exchange, your item must meet the following criteria:
- The product must have an active technical or mechanical issue.
- Change-of-mind exchanges, aesthetic changes, or buyer's remorse are not accepted.
- The item must be in its original packaging, include all original packaging materials, accessories, manuals, and tags, and be in the exact same condition as received.
- You must present the original receipt or valid proof of purchase.
To initiate an exchange, please bring the item back to our store location or contact us at info@futurtech.ca with your order number and details regarding the technical issue.
Manufacturer & Brand Warranties
If your purchased product carries a direct manufacturer or brand warranty, any claims after purchase must be handled directly through that brand. We do not process manufacturer warranty claims in-store. Please contact the brand directly to utilize their limited or extended warranty coverage.
Strictly Non-Refundable & Non-Exchangeable Items
The following items cannot be returned, refunded, or exchanged under any circumstances:
- Cellphones and all other tech gadgets
- Phone and tablet accessories (cases, screen protectors, chargers, cables, etc.)
- Gift Cards
- Multi-carrier Prepaid Activations
- Prepaid Top-up Cards, refills, recharges, or coupons
Repair Service Warranty
All hardware repair services performed at our store come with a 30-day limited warranty strictly covering the specific parts used for your repair.
What is Covered
- Defective or failing hardware parts installed by our technicians within 30 days of the original repair completion date.
What is NOT Covered & Customer Fees
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No Tech Support: This warranty does not include ongoing software support, general troubleshooting, or technical guidance.
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Labor & Service Charges: The warranty applies strictly to the hardware part. Customers are required to pay for all technical service fees, labor costs, diagnostic fees, and any other associated service charges.
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Additional Parts: If your device requires entirely different or additional parts to resolve a new or unfolding issue, those parts are not covered and must be paid for in full by the customer.
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Physical/Liquid Damage: Any physical drops, cracks, or liquid exposure after you collect your device completely voids this 30-day limited part warranty.
For any questions regarding a repair or an unfolding issue, please visit us in-store or reach out immediately at info@futurtech.ca.
