Refund policy

Refund & Exchange Policy

All product sales are final and non-refundable. We do not offer cash, credit card, or store credit refunds on any merchandise.

15-Day Exchange Policy (Technical Issues Only)

We offer a strict 15-day exchange policy from the date of purchase. To be eligible for an exchange, your item must meet the following criteria:

  • The product must have an active technical or mechanical issue.
  • Change-of-mind exchanges, aesthetic changes, or buyer's remorse are not accepted.
  • The item must be in its original packaging, include all original packaging materials, accessories, manuals, and tags, and be in the exact same condition as received.
  • You must present the original receipt or valid proof of purchase.

To initiate an exchange, please bring the item back to our store location or contact us at info@futurtech.ca with your order number and details regarding the technical issue.

Manufacturer & Brand Warranties

If your purchased product carries a direct manufacturer or brand warranty, any claims after purchase must be handled directly through that brand. We do not process manufacturer warranty claims in-store. Please contact the brand directly to utilize their limited or extended warranty coverage.

Strictly Non-Refundable & Non-Exchangeable Items

The following items cannot be returned, refunded, or exchanged under any circumstances:

  • Cellphones and all other tech gadgets
  • Phone and tablet accessories (cases, screen protectors, chargers, cables, etc.)
  • Gift Cards
  • Multi-carrier Prepaid Activations
  • Prepaid Top-up Cards, refills, recharges, or coupons

Repair Service Warranty

All hardware repair services performed at our store come with a 30-day limited warranty strictly covering the specific parts used for your repair.

What is Covered

  • Defective or failing hardware parts installed by our technicians within 30 days of the original repair completion date.

What is NOT Covered & Customer Fees

  • No Tech Support: This warranty does not include ongoing software support, general troubleshooting, or technical guidance.
  • Labor & Service Charges: The warranty applies strictly to the hardware part. Customers are required to pay for all technical service fees, labor costs, diagnostic fees, and any other associated service charges.
  • Additional Parts: If your device requires entirely different or additional parts to resolve a new or unfolding issue, those parts are not covered and must be paid for in full by the customer.
  • Physical/Liquid Damage: Any physical drops, cracks, or liquid exposure after you collect your device completely voids this 30-day limited part warranty.

For any questions regarding a repair or an unfolding issue, please visit us in-store or reach out immediately at info@futurtech.ca.